Which of the following is a tool that is widely used for assessing service quality?
A) SERVQUAL
B) SQL
C) S&TI
D) SARDOT
E) SIPRNET
Correct Answer:
Verified
Q76: The Deming Prize was established by the
A)American
Q77: ISO 9000 currently stresses _ of a
Q78: Loss of business, increased liability, decreased productivity,
Q79: Lost production time, scrap, and rework are
Q80: TQM stands for
A)taguchi quality methods.
B)tactical quality measurements.
C)the
Q82: Which of the following is not a
Q83: A chart showing the number of occurrences
Q84: Cause-and-effect diagrams are sometimes called
A)Pareto diagrams.
B)fishbone (Ishikawa)diagrams.
C)run
Q85: Giving workers responsibility for quality improvements and
Q86: Focusing a supply chain on _ is
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