Which of the following statements should not characterize an operations strategy toward the design of work systems?
A)Manufacturing technology is the heart of a business.
B)Workers can make or break a business.
C)Workers can be a valuable source of insights.
D)A spirit of cooperation can contribute to success.
E)Workers can be proud and respected.

Question

Quizplus · Accepted Answer

Manufacturing technology, while important, should not be considered the sole heart of a business in the context of operations strategy toward the design of work systems. This perspective overlooks the critical roles of human resources, innovation, customer service, and other elements that contribute to a business's success. Operations strategy should encompass a broader view that includes technology, people, processes, and how these elements interact to achieve organizational goals.

Which of the Following Statements Should Not Characterize an Operations