As the ratio of arrival rate to service rate is increased, which of the following is likely?
A)Customers move through the system in less time because utilization is increased.
B)Customers move through the system more slowly because utilization is increased.
C)Utilization is decreased because of the added strain on the system.
D)The average number in the system decreases.
E)There really is no change since arrival rates are offset by service rates.

Question

Quizplus · Accepted Answer

As the ratio of arrival rate to service rate increases, it means that more customers are arriving before each one can be served, leading to higher utilization of the service system. This increased utilization typically results in customers moving through the system more slowly, not faster, because the system is closer to or at its capacity.

As the Ratio of Arrival Rate to Service Rate Is