A restaurant that implements a limited menu and a "no substitutions" policy during peak dining hours is practicing _____________ with respect to waiting-line management.
A)demand shifting
B)queuing psychology
C)service standardization
D)service phasing
E)outsourcing

Question

Quizplus · Accepted Answer

Service standardization is the practice of implementing a limited menu and a "no substitutions" policy during peak dining hours to reduce the time it takes to prepare and serve food, thereby reducing customer wait times.

A Restaurant That Implements a Limited Menu and a "No