_____ refers to a contract that specifies the performance standards that an outsourcer must meet to ensure quality and performance when outsourcing services.
A)Operational level agreement
B)Service-level agreement
C)Smithsonian Agreement
D)Termination agreement
E)Repurchase agreement

Question

Quizplus · Accepted Answer

A Service-level agreement (SLA) is a contract between a service provider and a client that specifies, in measurable terms, what services the provider will furnish. SLAs are used to define performance criteria and set expectations for quality and delivery of services in an outsourcing relationship.

_____ Refers to a Contract That Specifies the Performance Standards