The role in which members of Congress serve as brokers between private citizens and the federal government usually takes the form of

Name: The role in which members of Congress serve as brokers between private citizens and the federal government usually takes the form of
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Casework involves members of Congress acting as intermediaries to help private citizens navigate and resolve issues with the federal government, such as securing veterans' benefits or resolving immigration and naturalization problems.

The Role in Which Members of Congress Serve as Brokers