Alex is working on new corporate guidelines that prioritizes services for business continuity protection and how much money should be invested in protecting those resources. These guidelines support the standards defined by the service level agreement. Which of the following is the document described in this scenario?
A) PTA
B) OLA
C) RPA
D) PPA

Question

Quizplus · Accepted Answer

The document described is an Operational Level Agreement (OLA). OLAs define the internal support agreements needed to deliver a service level agreement (SLA), focusing on the responsibilities of the internal teams in delivering services to the business. In this scenario, the guidelines for prioritizing services and investment for business continuity protection support the standards defined by the SLA, which aligns with the purpose of an OLA.

Alex Is Working on New Corporate Guidelines That Prioritizes Services