Fictional Corp has been using their current cloud service provider for the past year. They have been mostly happy with the service provided up until about a month ago when various virtual machines started becoming unavailable for hours at a time. The CSP has a guarantee of a 99.999 percent uptime, which means they should only have about 5.26 minutes of downtime per year. Which of the following defines the guarantee the CSP is not meeting?
A) BIA
B) SDP
C) DRP
D) SLA

Question

Quizplus · Accepted Answer

The guarantee the CSP is not meeting is defined by the Service Level Agreement (SLA). An SLA outlines the expected level of service between a service provider and a customer, including availability and uptime commitments.

Fictional Corp Has Been Using Their Current Cloud Service Provider