The Chief Technology Officer of an organization just got back from a technology conference where he learned about a set of best practices that many other organizations have put into place to help them be more efficient with their operations. Some of the topics covered by these best practices include change management and systems that store maintenance and configuration information for systems. He has determined that he wants everyone in his organization trained and up to speed on at least the foundational level of knowledge of these practices. What is the topic that the managers in IT should begin looking for training on?
A) CMDB
B) ITIL
C) PCI DSS
D) HIPAA

Question

Quizplus · Accepted Answer

The topics of change management and systems for storing maintenance and configuration information are key components of ITIL (Information Technology Infrastructure Library). ITIL is a set of detailed practices for IT service management that focuses on aligning IT services with the needs of business, which includes efficiency in operations.

The Chief Technology Officer of an Organization Just Got Back