Cato has received an email stating that the change that he requested has been completed and the tracking ticket associated with the change has been closed. Cato pulls up the cloud application to see the new features that he had requested but is disappointed to see that they aren't quite what had been described in the change request. Which of the following steps, or phases, of the change management process were omitted?
A) Change review
B) Change assessment
C) Change implementation
D) Change documentation

Question

Quizplus · Accepted Answer

Change review was likely omitted because this step involves evaluating the success of the change implementation and ensuring that the outcomes align with the initial objectives and requirements, which in this scenario, they did not.

Cato Has Received an Email Stating That the Change That