As soon as the news program begins an interview with the president, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores's ability to listen is being hindered by:
A) message overload.
B) prejudgment.
C) preoccupation.
D) message complexity.
E) noise.

Question

Quizplus · Accepted Answer

Dolores's ability to listen is hindered by prejudgment, as she has already formed an opinion about the president's message before hearing it, assuming she knows everything he will say and thus not wanting to listen.

As Soon as the News Program Begins an Interview with the President