The Big Bed Furniture chain has identified as one of its major KPIs the average number of items bought per customer visit. In identifying this KPI, which of the following perspectives is Big Bed most likely to be targeting?
A) Financial
B) Customer
C) Process
D) Learning and growth

Question

Quizplus · Accepted Answer

The average number of items bought per customer visit is a customer perspective KPI as it pertains directly to the behavior and satisfaction of the customer.

The Big Bed Furniture Chain Has Identified as One of Its