The most important part of a leader's job in a crisis situation is:

Question

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During a crisis situation, people may feel afraid, uncertain, and anxious. A leader's job is to provide support and guidance to their team, and this often involves listening to and absorbing people's fears and uncertainties. This helps people feel heard and valued, which can reduce anxiety and promote a sense of solidarity and teamwork. Using the Johari Window or management by walking around may be useful strategies in other contexts, but they are not essential during a crisis situation. Being an information processor is important, but it is not the most important part of a leader's job during a crisis.

The Most Important Part of a Leader's Job in a Crisis