Salespeople at Nordstrom have a clear picture of superior customer service so they can serve customers better. This example best shows that:
A) vision establishes a standard of excellence.
B) Nordstrom has a good human resources department.
C) the company is mainly focused on internal organizational issues.
D) Nordstrom concentrates on short-term results rather than taking the long-view.

Question

Quizplus · Accepted Answer

The fact that Nordstrom salespeople have a clear picture of superior customer service reflects that the company has a vision for what it considers to be excellent customer service. This vision establishes a standard of excellence that employees are expected to meet.

Salespeople at Nordstrom Have a Clear Picture of Superior Customer