According to Swick, these communication behaviors are likely to increase trust between families and staff:

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Approachability, sensitivity, flexibility, and dependability are key communication behaviors that can increase trust between families and staff. These behaviors promote open and honest communication, which can lead to better relationships and improved outcomes for children. It is important for staff to be approachable and friendly, but also sensitive to the needs of families and flexible in their communication styles. Additionally, staff must be dependable and follow through on their commitments to build trust over time. Sensitivity to cultural differences and an understanding of diverse family backgrounds can also increase trust and promote positive partnerships.

According to Swick, These Communication Behaviors Are Likely to Increase