The sign on the bus says, "Am I driving courteously? If not, call 1-800- BUSRIDE." What function does this sign serve?
A) Ridership will decrease if drivers are perceived to be reckless.
B) Riders can call to compliment the driver.
C) Passers-by become part of management's effort to control the bus driver.
D) The driver's sense of anonymity will be reduced.
E) The driver will be especially courteous.
Correct Answer:
Verified
Q5: "Face-work" refers to
A)smiling at customers.
B)emotional control in
Q6: Government workers are employed primarily in
A)business services.
B)distributive
Q7: Programming and managing emotional responses to the
Q8: Higher pay among service workers is associated
Q9: Public utilities such as water and wastewater
Q11: After burnout, the worker often
A)seeks retraining.
B)is promoted
Q12: One consequence of low productivity in service
Q13: From the perspective of the taxi driver
Q14: The proportion of the North American labor
Q15: Architects, lawyers, and doctors offer:
A)business services.
B)distributive services.
C)producer
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