Managers control service workers in each of the following ways, except for one.What is the EXCEPTION?

Question

Quizplus · Accepted Answer

Options A, B, C, and D are all methods managers use to control service workers. Providing training (A) helps ensure that workers have the skills and knowledge to perform their tasks correctly. Electronic monitoring (B) allows managers to oversee workers' activities and performance directly. Rewarding customers who find mistakes (C) and encouraging the public to report misbehavior (D) are ways to involve customers in the monitoring process, ensuring that workers adhere to company standards. However, making an example of a customer who fails to observe the "customer's role" (E) is not a method for controlling service workers; instead, it pertains to managing customer behavior, which is a different aspect of service management.

Managers Control Service Workers in Each of the Following Ways