Internal business processes are concerned with:
A) the amount of value customers perceive to be created by a firm's products
B) a firm's effort to create a climate that supports change, innovation and growth
C) growth, profitability and risk from the shareholders' perspective
D) the priorities for various business processes that create customer and shareholder satisfaction
Correct Answer:
Verified
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A)reward systems and organisational culture
B)industry
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A)coping with change
B)managing
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