_____ Include(s)the Activities the Retailer Performs That Influence (1)the Ease

_____ include(s) the activities the retailer performs that influence (1) the ease with which a potential customer can shop or learn about the store's offering,(2) the ease with which a transaction can be completed once the customer attempts to make a purchase,and (3) the customer's satisfaction with the purchase.

A) Customer services
B) Customer satisfaction
C) Segmentation analysis
D) Transaction verification
E) Posttransaction satisfaction