When selling a room, the front desk associate may suggest that the features of a larger room or a better view may be a superior value for the guest; which means that the Front Desk Associate
Is:

Question

Quizplus · Accepted Answer

Upselling is when a front desk associate suggests a higher priced room or additional amenities to the guest. In this scenario, the front desk associate is suggesting a larger room or a better view as a superior value, which is an upsell. Option A is incorrect because rack rate refers to the standard rate for a room, and there is no indication that the front desk associate is selling the room at this rate. Option B is incorrect because there is no mention of the front desk associate providing a discount. Option C is incorrect because there is no mention of the front desk associate honoring a guest's request for a specific room.

When Selling a Room, the Front Desk Associate May Suggest