When service meets or exceeds customers' expectations,it is said to be _____ service.
A) high-quality
B) top-notch
C) high-performance
D) 100 percent guaranteed
E) exemplar

Question

Quizplus · Accepted Answer

When a service meets or exceeds customers' expectations, it is considered high-quality. Top-notch and exemplar are synonyms for high-quality and could also be acceptable choices, but "100 percent guaranteed" and "high-performance" do not necessarily connote quality.

When Service Meets or Exceeds Customers' Expectations,it Is Said to Be