____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.
A) Total quality.
B) Quality control.
C) Total equality improvement.
D) Quality attainment.

Question

Quizplus · Accepted Answer

Total quality refers to an organization's overall effort to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes. Total quality goes beyond just quality control, which focuses solely on checking and correcting any defects. Total quality improvement involves all members and levels of the organization in a continuous effort to improve quality and meet or exceed customer expectations.

____ Refers to an Organization's Overall Effort That Strives to Achieve