In many restaurants, it is common for customers to fill their own drinks. This activity is an example of ________.
A) customer compliance
B) customer interaction
C) customer coproduction
D) customer proactivity
E) customer conformity

Question

Quizplus · Accepted Answer

Customer coproduction is when customers participate in the production of a good or service. In this case, customers are filling their own drinks, which is a form of coproduction.

In Many Restaurants, It Is Common for Customers to Fill