Services that individuals do not choose to engage are referred to as ________ services.
A) internal
B) voluntary
C) intangible
D) involuntary
E) external
Correct Answer:
Verified
Q1: The outputs of service are homogeneous, which
Q2: The participation of a customer in the
Q3: The heterogeneous nature of services means that
Q5: _ services are those whose customers pay
Q6: Intangible service attributes cannot be inventoried or
Q7: Customers can exert control over the service
Q8: In many restaurants, it is common for
Q9: Which of the following is an example
Q10: _ services generally include services such as
Q11: Which of the following statements is true?
A)
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