Voluntary services are services that we actively seek out and employ of our own accord.
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Q21: Measurable dimensions, such as height and weight,
Q22: How are the product liability issues in
Q23: Internal and external services are similar in
Q24: Customer contact leads to a decrease in
Q25: Managers who are focused on details and
Q27: For both manufacturing and service firms, the
Q28: Differentiate between internal services and external services
Q29: Differentiate between voluntary and involuntary services with
Q30: Managers who view service quality as a
Q31: Which of the following is not a
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