In services liability issues center around safety concerns, whereas in manufacturing liability issues relate to malpractice.
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Q33: Simultaneous production and consumption of services means
Q34: Capricious labor occurs because many services customers
Q35: Define the term customer coproduction. Provide an
Q36: The Unreliable Supplier Dilemma occurs because service
Q37: A hospital is an example of a
Q39: A gas station is an example of
Q40: Service supply chains are bidirectional, which means
Q41: According to Parasuraman, Zeithamel, and Berry, what
Q42: When a retailer incorrectly feels that the
Q43: The greater potential for increasing customer satisfaction
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