How are the product liability issues in services different from those in manufacturing?
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Q17: _ refers to the professionalism of the
Q18: _ service attributes cannot be inventoried or
Q19: The phenomenon of customers providing themselves, their
Q20: Data processing, printing, and mail are examples
Q21: Measurable dimensions, such as height and weight,
Q23: Internal and external services are similar in
Q24: Customer contact leads to a decrease in
Q25: Managers who are focused on details and
Q26: Voluntary services are services that we actively
Q27: For both manufacturing and service firms, the
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