Gap 2 shows the difference between ________.
A) service delivery and external communications to customers
B) management perceptions of customer expectations and expected service
C) service delivery and service quality specifications
D) expected service and perceived service
E) service quality specifications and management perceptions of customer expectations

Question

Quizplus · Accepted Answer

The Answer of Gap 2 shows the difference between ________.
A) service delivery and external communications to customers
B) management perceptions of customer expectations and expected service
C) service delivery and service quality specifications
D) expected service and perceived service
E) service quality specifications and management perceptions of customer expectations

Gap 2 Shows the Difference Between ________