________ shows the difference between expected service and perceived service.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4
E) Gap 5
Correct Answer:
Verified
Q51: Gap 4 shows the difference between _.
A)
Q52: The two parts of the SERVQUAL survey
Q53: The SERVQUAL tool for assessing services quality
Q54: W. Edwards Deming developed the SERVQUAL survey
Q55: The two parts of a SERVQUAL survey
Q57: Which of the following is not one
Q58: The SERVQUAL instrument is accepted as a
Q59: Responsiveness, assurance, and intangibles are three of
Q60: Gap 2 shows the difference between _.
A)
Q61: What is the first step in the
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