W. Edwards Deming developed the SERVQUAL survey for assessing services quality.
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Q49: Managers who stop by and visit their
Q50: A university administered the SERVQUAL survey to
Q51: Gap 4 shows the difference between _.
A)
Q52: The two parts of the SERVQUAL survey
Q53: The SERVQUAL tool for assessing services quality
Q55: The two parts of a SERVQUAL survey
Q56: _ shows the difference between expected service
Q57: Which of the following is not one
Q58: The SERVQUAL instrument is accepted as a
Q59: Responsiveness, assurance, and intangibles are three of
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