A ________ is a flowchart that isolates potential fail points in a process.
A) services statement
B) services draft
C) services plan
D) services blueprint
E) services data table
Correct Answer:
Verified
Q74: Gap 4 is the difference between expected
Q75: The fail points in the service blueprint
Q76: _ should be kept on every process
Q77: Gap 3 is the difference between service
Q78: Gap 1 shows that there can be
Q80: What is services blueprinting?
Q81: The package of tangibles that define a
Q82: Which of the following is not an
Q83: The first stage of the service benefit
Q84: _ service packages are especially tailored for
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