Which of the following best defines the front office in a service blueprint?
A) the portion of the firm's activities that the customer can see
B) the area in the firm where the majority of the work is done
C) the portion of the firm's activities that the customer cannot see but is necessary to perform
D) the area in the firm where the majority of the profitability is generated
E) the area in the firm where the employees plan quality initiatives

Question

Quizplus · Accepted Answer

The front office in a service blueprint refers to the activities and interactions that are visible to the customer, such as customer service and direct interactions.

Which of the Following Best Defines the Front Office in a Service