Which of the following best defines the back office in a service blueprint?
A) the area in the firm where the majority of the work is done
B) the portion of the firm's activities that the customer cannot see but are necessary to perform
C) the portion of the firm's activities that the customer can see
D) the area in the firm where the majority of the profitability is generated
E) the area in the firm where the employees plan quality initiatives

Question

Quizplus · Accepted Answer

The back office in a service blueprint refers to the activities and processes that are not visible to the customer but are essential for delivering the service.

Which of the Following Best Defines the Back Office in a Service