The package of tangibles that define a service and intangibles that make up a service is referred to as a(n) ________.
A) quality output package
B) internal services package
C) service vision package
D) fail-safe package
E) customer benefits package

Question

Quizplus · Accepted Answer

A customer benefits package includes both tangible and intangible elements that define and enhance a service, providing value to the customer.

The Package of Tangibles That Define a Service and Intangibles