Which of the following helps service designers, managers, and staff understand why customers did not like certain aspects of a service so they may improve the service?
A) service blueprints
B) SERVQUAL surveys
C) service transaction analysis sheet
D) poka-yokes
E) benefits packages analysis
Correct Answer:
Verified
Q94: The first stage of the service benefit
Q95: Which of the following is not a
Q96: Service transaction analysis entails _ rating each
Q97: Selective services packages are especially tailored for
Q98: Generic services packages are of the one-size-fits-all
Q99: Explain the concept of poka-yoke.
Q100: In a customer benefits package, the tangibles
Q102: Explain service transaction analysis (STA).
Q103: Service transaction analysis is a service improvement
Q104: Service analysis transactions do all of the
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