Management by fact dictates that decisions are made based on the sound collection and analysis of data.
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Q44: Customer satisfaction measures are poor indicators of
Q45: Productivity ratios are useful in measuring the
Q46: _ include objectives, policies, and procedures followed
Q47: It is best to obtain training from
Q48: Which of the following best defines the
Q50: State Xerox's formal 10-step process to benchmarking.
Q51: _ is defined as the fundamental rethinking
Q52: _ dictates that decisions are made based
Q53: To begin the management process of benchmarking,
Q54: Cycle times and waste-reduction measures are examples
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