Customer retention is measured as the percentage of customers who return for more service.
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Q34: Guarantees should be designed prior to beginning
Q35: Improving services such as customer service policies,
Q36: Due to constantly changing customer needs, the
Q37: A guarantee outlines the customer's rights.
Q38: What are customer-relationship management systems?
Q40: Which of the following is a diagram
Q41: _ results in the suppliers becoming de
Q42: Annuity relationships result in the customer providing
Q43: The SERVQUAL instrument was developed by _.
A)
Q44: Single-sourcing arrangements are developing into strategic alliances
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