Customer-initiated contact, such as submitting an inquiry via a company's Web site, is considered passively solicited customer feedback.

Name: Customer-initiated contact, such as submitting an inquiry via a company's Web site, is considered passively solicited customer feedback.
Brand: Quizplus
Rating: 4.9 (35 reviews)

Question

Quizplus · Accepted Answer

Customer-initiated contact is considered passively solicited feedback because the company provides a channel for feedback but does not actively reach out to the customer to solicit it.

Customer-Initiated Contact, Such as Submitting an Inquiry Via a Company's