During the exploration process, going beyond what is said occurs when a social worker:

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Going beyond what is said involves the social worker using empathic understanding to extend slightly what clients express. This means that the social worker is using active listening skills to pick up on underlying messages or emotions that the client may not have explicitly stated, and reflecting these back in a way that shows they have been heard and understood. Asking questions to encourage clients to elaborate can also help to uncover these underlying messages, but mirroring exactly what clients say or focussing exclusively on nonverbal messages does not necessarily involve going beyond what is said.

During the Exploration Process, Going Beyond What Is Said Occurs