In her book In the Age of the Smart Machine, Zuboff distinguished between work environments that promote trained incapacity and those that promote
A)freedom of expression.
B)empowering behaviour.
C)a clear division of labour.
D)flexitime.

Question

Quizplus · Accepted Answer

Zuboff argues that some work environments promote "trained incapacity," which means that employees are trained to perform specific tasks without understanding the broader context or purpose of their work. In contrast, she suggests that better work environments promote empowering behavior, which includes giving employees more autonomy, decision-making power, and a sense of ownership over their work. Therefore, option B - empowering behavior - is the best choice.

In Her Book in the Age of the Smart Machine