Research on citizen complaint procedures have found that

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Research on citizen complaint procedures have found that its effectiveness is mixed. While some citizens may feel satisfied with the outcome, others may not feel that their complaints were taken seriously or that appropriate action was taken. Additionally, the procedures themselves may not fully address the underlying issues that led to the complaint in the first place. However, having a system in place can contribute to greater police legitimacy as it shows a willingness to listen to and address citizen concerns.

Research on Citizen Complaint Procedures Have Found That