A small business owner decides that her business has a good customer focus and adequate tools and techniques needed for a TQM program.To be assured of a strong quality program, she must also have the proper

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Quizplus · Accepted Answer

An organizational culture that supports and values quality is necessary for a strong TQM program. While benchmarking, marketing research, and statistical quality control can all be helpful tools in a TQM program, they are not sufficient on their own for ensuring a strong program.

A Small Business Owner Decides That Her Business Has a Good