John, a small business operations manager, is confronted with a quality problem.A typical small business handicap that will hamper his efforts to solve the problem is a lack of:

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Without specialised staff assistance, John may not have the necessary knowledge or skills to effectively address the quality problem. This can make it difficult for him to identify the root cause of the problem and develop effective solutions. A lack of time, chain of command, and accounting data may also be hindrances, but specialised staff assistance is the most critical in this scenario.

John, a Small Business Operations Manager, Is Confronted with a Quality