A business's past performance is guided by two sets of effects on your operations: those due to external business conditions-such as levels of tourism, natural disasters, terrorism, and local events-and those caused by internal management policies and procedures, such as system and product changes.

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Quizplus · Accepted Answer

The statement is true, as a business's past performance can be influenced by both external factors and internal management policies/procedures.

A Business's Past Performance Is Guided by Two Sets of Effects