In controlling labor costs, direct observation of employees and customer service is superior to accounting analysis.

Question

Quizplus · Accepted Answer

Direct observation allows managers to see firsthand how employees are spending their time and offers insight into where labor costs can be cut without sacrificing service quality. Accounting analysis can provide valuable data, but it may not capture the nuances of day-to-day work processes and interactions with customers.

In Controlling Labor Costs, Direct Observation of Employees and Customer