Which of the following is/are true regarding instrument selection for client satisfaction studies?
A) creating your own instrument tailored to your agency is optimal
B) the researcher should first consult the literature to find a scale that has good reliability and validity
C) if there is a short version available, the researcher should always use that to cut down on time for the client
D) b and c
E) none of these
Correct Answer:
Verified
Q1: When developing your study, which of the
Q2: Consistently high client satisfaction survey results can
Q3: Measuring client satisfaction is important because
A)dissatisfied clients
Q4: A method of collecting client satisfaction surveys
Q5: Clients who have been involved with a
Q7: Some customer satisfaction studies have found that
Q8: When conducting client satisfaction surveys, you can
Q9: The emphasis on client satisfaction began in
Q10: When the response rate is low, you
Q11: A concern with client satisfaction studies is
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