Where a manufacturer has been discovered to have knowingly produced and sold a defective product to the public,which of the following would offer the most favourable remedy for salvaging that company's business reputation?

Question

Quizplus · Accepted Answer

Taking ownership of the problem and compensating affected customers would demonstrate accountability and a commitment to rectifying the situation. This could help restore trust and credibility with the public. Denying wrongdoing or trying to create confusion on social media would likely have the opposite effect and damage the company's reputation further. A public apology could also be beneficial in combination with compensation.

Where a Manufacturer Has Been Discovered to Have Knowingly Produced