A serious problem in measurement is that the data that managers pay attention to are often the wrong data.
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Q13: Purchasing and supply require measures that reflect
Q14: Purchase price versus market index measures are
Q15: Joint participation means that the personnel responsible
Q16: It is uncommon to have additional measures
Q17: Transportation costs can be measured only in
Q19: Each location of an organization must use
Q20: On-time delivery or responsiveness measures indicate the
Q21: There is no one best way to
Q22: Having too little data is the most
Q23: A common misconception is that a performance
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