_____ actions and resources are those that create value for the customer.
A)Extras
B)Non-value-adding
C)Necessary non-value-adding
D)Value-adding
E)None of these answers.

Question

Quizplus · Accepted Answer

Value-adding actions and resources create something that the customer is willing to pay for or improves the quality, speed, or convenience of the product or service. This is in contrast to non-value-adding actions, which do not contribute to the customer's perceived value, or necessary non-value-adding actions, which are required but do not add value (such as regulatory compliance). Extras are additional features or benefits that go beyond the basic product or service and may or may not be deemed valuable by the customer.

_____ Actions and Resources Are Those That Create Value for the Customer