Xolani is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion.These interruptions are an example of
A) static.
B) feedback.
C) miscommunication.
D) noise.
E) channel deficiency.

Question

Quizplus · Accepted Answer

The interruptions of the employees are examples of noise in the communication process. The noise is any external or internal factor that affects the message's transmission and reception and hinders the communication's effectiveness. In this scenario, the noise is preventing Xolani from fully understanding the customer's concern, leading to a breakdown in communication.

Xolani Is Trying to Understand the Concern of an Angry